TOC: Service Ind J
Introduction
Service Industries Journal, 36(7/8)
Brand attachment and customer citizenship behaviors
–Jui-Chang Cheng, She-Juang Luo, Chang-Hua Yen & Ya-Fang Yang [] []
Exploring the influence of envy on service engagement
–Darren Boardman, Maria M. Raciti & Meredith Lawley [] []
Three country study: impact of support on employee attitudes
–Priyanko Guchait & Ki-Joon Back [] []
Achieving favourable customer outcomes through employee deviance
–Achilleas Boukis [] []
Using work design to motivate customer-oriented behaviors
–Steven W. Rayburn & David A. Gilliam [] []
Does emotional labor moderate customer participation and buying?
–Tali Seger-Guttmann & Hana Medler-Liraz [] []
