SERVSIG Best Article
Introduction
Alexis M. Allen, Michael K. Brady, Stacey G. Robinson and Clay M. Voorhees have won the ÂÜÀòÉç¹ÙÍø Services Marketing SIG's Best Article Award
SERVSIG’s Best Services Article Award for 2015
- – Alexis M. Allen, Michael K. Brady, Stacey G. Robinson, Clay M.Voorhees (2015): “One firm’s loss is another’s gain: capitalizing on other firms’ service failures”, Journal of the Academy of Marketing Science, 43(5), 648-662.
Highly Commended Article Best Services Award:
- Maarten J. Gijsenberg, Harald J. Van Heerde, Peter C. Verhoef (2015): “Losses loom longer than gains: Modeling the impact of service crises on perceived service quality over time”, Journal of Marketing Research, 52(5): 642-656.
- Timothy L. Keiningham, Carly M. Frennea, Lerzan Aksoy, Alexander Buoye, Vikas Mittal (2015): “A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries” Journal of Service Research, 18(4), 433-450.
- Martin Mende, Jenny van Doorn (2015): “Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being Findings From a Longitudinal Study on Financial Counseling” Journal of Service Research, 18(3): 351-368.
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