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Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy
Alexander Buoye, Yuliya Komarova Loureiro, Sertan Kabadayi, Mohammad G. Nejad, Timothy L. Keiningham, Lerzan Aksoy, and Jason Allsopp

Explaining social exchanges in information-based online communities (IBOCs)
Sabine Benoit (née Moeller), Nicola Bilstein, Jens Hogreve, and Christina Sichtmann

Coordinating online health communities for cognitive and affective value creation
Sarah Van Oerle, Dominik Mahr, and Annouk Lievens

Perceived prevalence and personal impact of negative online reviews
Graham L. Bradley, Beverley A. Sparks, and Karin Weber

Surface-acting outcomes among service employees with two jobs
Gianfranco Walsh, Jason J. Dahling, Mario Schaarschmidt, and Simon Brach

Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty
Nicola E. Stokburger-Sauer, Ursula Scholl-Grissemann, Karin Teichmann, and Martin Wetzels

The impact of customer value types on customer outcomes for different retail formats
Kim Willems, Sara Leroi-Werelds, and Gilbert Swinnen

Innovation in service ecosystems
Kotaiba Aal, Laura Di Pietro, Bo Edvardsson, Maria Francesca Renzi, and Roberta Guglielmetti Mugion

Systems, networks, and ecosystems in service research
Sergio Barile, Robert Lusch, Javier Reynoso, Marialuisa Saviano, and James Spohrer

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