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Regular Papers

The road to customer loyalty paved with service customization
–Dora E. Bock, Stephanie M. Mangus, Judith Anne Garretson Folse [] []

Price clustering and the stability of stock prices
–Benjamin M. Blau, Todd G. Griffith [] []

Brand resonance in franchising relationships: A franchisee-based perspective
–Vishag Badrinarayanan, Taewon Suh, Kyung-Min Kim [] []

When to choose the simple average in forecast combination
–Sebastian M. Blanc, Thomas Setzer [] []

Is old news no news? The impact of self-disclosure by organizations in crisis
–An-Sofie Claeys, Verolien Cauberghe, Mario Pandelaere [] []

Exploring pro-environmental behaviors of consumers: An analysis of contextual factors, attitude, and behaviors
–Myriam Ertz, Fahri Karakas, Emine Sarigöllü [] []

Organizational citizenship behavior and the enhancement of absorptive capacity
–Timothy A. Hart, J. Bruce Gilstrap, Mark C. Bolino [] []

Consumer arrogance: Scale development and validation
–Ayalla A. Ruvio, Aviv Shoham [] []

Estimation issues with PLS and CBSEM: Where the bias lies!
–Marko Sarstedt, Joseph F. Hair, Christian M. Ringle, Kai O. Thiele, Siegfried P. Gudergan [] []

Critical challenges associated with the adoption of social media: A Delphi of a panel of Canadian human resources managers
–Placide Poba-Nzaou, Nathalie Lemieux, Daniel Beaupré, Sylvestre Uwizeyemungu [] []

Is brand loyalty really present in the children’s market? A comparative study from Indonesia, Portugal, and Brazil
–Jony Oktavian Haryanto, Luiz Moutinho, Arnaldo Coelho [] [Google Scholar]

Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial perspective
–Rebecca Pera, Nicoletta Occhiocupo, Jackie Clarke [] []

Unfolding the recipes for conflict resolution during the new service development effort
–Spiros Gounaris, Kalliopi Chatzipanagiotou, Achilleas Boukis, Helen Perks [] []

How durable are compromise effects?
–Marcel Lichters, Holger Müller, Marko Sarstedt, Bodo Vogt [] []

Impacts of obstacles on innovation patterns in KIBS firms
–Nabil Amara, Pablo D’Este, Réjean Landry, David Doloreux [] []

Discount reference moderates customers’ reactions to discount frames after online service failure
–Seyed Shahin Sharifi, Hashem Aghazadeh [] [Google Scholar]

Testing weighting approaches for forecasting in a Group Wisdom Support System environment
–Heiko A. von der Gracht, Ulrich Hommel, Tobias Prokesch, Holger Wohlenberg [] []

Customer portfolio management (CPM) for improved customer relationship management (CRM): Are your customers platinum, gold, silver, or bronze?
–Ramendra Thakur, Letty Workman [] []

Business legacy planning for mega events: The case of the 2022 World Cup in Qatar
–Kyriaki (Kiki) Kaplanidou, Ahmed Al Emadi, Michael Sagas, Abdoulaye Diop, Gerald Fritz [] []

The role of status and leadership style in sales contests: A natural field experiment
–Willem Verbeke, Richard P. Bagozzi, Frank D. Belschak [] []

Effective configurations of value creation and capture capabilities: Extending Treacy and Wiersema’s value disciplines
–Nicolas A. Zacharias, Edwin J. Nijssen, Ruth Maria Stock [] [Google Scholar]

Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms
–Neeru Malhotra, Anna-Lena Ackfeldt [] []

Reactions towards diversity recruitment and the moderating influence of the recruiting firms’ country-of-origin
–Matthias Baum, Anke Sterzing, Neslim Alaca [] [Google Scholar]

Western firms’ successful and unsuccessful business models in China
–Tysun Chan, Sandra Gountas, Luyuan Zhang, Brian Handley [] [Google Scholar]

CSR motivation and customer extra-role behavior: Moderation of ethical corporate identity
–Elif Karaosmanoglu, Nesenur Altinigne, Didem Gamze Isiksal [] []

How crowdsourcing improves prediction of market-oriented outcomes
–Mark Lang, Neeraj Bharadwaj, C. Anthony Di Benedetto [] []

Corporate brand effects in brand alliances
–Kevin E. Voss, Mayoor Mohan [] []

Linking thinking styles to sales performance: The importance of creativity and subjective knowledge
–Mark D. Groza, David A. Locander, Charles H. Howlett [] []

Measuring and validating Islamic work value constructs: An empirical exploration using Malaysian samples
–Mastura Ab. Wahab, Ali Quazi, Deborah Blackman [] []

Banker on board and innovative activity
–Saibal Ghosh [] []

When do materialistic consumers join commercial sharing systems
–Payam Akbar, Robert Mai, Stefan Hoffmann [] []

The effect of local corruption on ownership strategy in cross-border mergers and acquisitions
–Maria Chiara Di Guardo, Emanuela Marrocu, Raffaele Paci [] []

Is cash king? Market performance and cash during a recession
–Robert S. Nason, Pankaj C. Patel [] []

New insights into unethical counterfeit consumption
–Xuemei Bian, Kai-Yu Wang, Andrew Smith, Natalia Yannopoulou [] []

Understanding the relationship between frontline employee boreout and customer orientation
–Ruth Maria Stock [] []

The dynamic relationship between CEO duality and firm performance: The moderating role of board independence
–Augustine Duru, Raghavan J. Iyengar, Ernest M. Zampelli [] []

The road to recovery: Overcoming service failures through positive emotions
–Matthew M. Lastner, Judith Anne Garretson Folse, Stephanie M. Mangus, Patrick Fennell [] []

Building a scale for dynamic learning capabilities: The role of resources, learning, competitive intent and routine patterning
–Martie-Louise Verreynne, Damian Hine, Len Coote, Rachel Parker [] []

Overcoming judgmental biases in negotiations: A scenario-based survey analysis on third party direct intervention
–Andrea Caputo [] []

Determinants of consumers’ response to pay-what-you-want pricing strategy on the Internet
–Fei L. Weisstein, Monika Kukar-Kinney, Kent B. Monroe [] [Google Scholar]

Cause-related marketing of products with a negative externality
–Gilles Grolleau, Lisette Ibanez, Nathalie Lavoie [] []

How a firm’s best versus normal customers react to compensation after a service failure
–Katja Gelbrich, Jana Gäthke, Yany Grégoire [] [Google Scholar]

Meetings as a positive boost? How and when meeting satisfaction impacts employee empowerment
–Joseph A. Allen, Nale Lehmann-Willenbrock, Stephanie J. Sands [] []

Human capital and strategic persistence: An examination of underperforming workers in two emerging economies
–Joseph Amankwah-Amoah, Simeon Emezana Ifere, Richard B. Nyuur [] []

On the contingent rent-generating potential of firm-specific managerial experience
–John Qi Dong [] [] Special Section on Strategy and Innovation in Emerging Economies

Strategy and innovation in emerging economies after the end of the commodity boom—Insights from Latin America
–Esteban R. Brenes, Arnoldo R. Camacho, Luciano Ciravegna, Caleb A. Pichardo [] []

Antecedents of SME export intensity in a Latin American Market
–Constanza Bianchi, Rumintha Wickramasekera [] []

The role of industry factors and intangible assets in company performance in Colombia
–Veneta Andonova, Guillermo Ruíz-Pava [] []

Non-technological innovations: Market performance of exporting firms in South America
–Cesar Pino, Christian Felzensztein, Anne Marie Zwerg-Villegas, Leopoldo Arias-Bolzmann [] []

A new approach to measuring retail promotion effectiveness: A case of store traffic
–Leonardo D. Epstein, Arturo A. Flores, Ronald C. Goodstein, Sandra J. Milberg [] []

Sidedness, commercial intent and expertise in blog advertising
–Rodrigo Uribe, Cristian Buzeta, Milenka Velásquez [] []

Quest for purposefully designed conceptualization of the country-of-origin image construct
–Jorge Carneiro, Flávio Faria [] []

Alpha investment strategies in emerging markets: Assessing the potential and competitiveness of Latin American firms
–Arnoldo R. Camacho [] [] Special section on Mindfulness and sensemaking by highly reliable organizations in Latin America

An introduction to mindfulness and sensemaking by highly reliable organizations in Latin America
–Enrique Ogliastri, Roy Zúñiga [] []

A third-party logistics provider: To be or not to be a highly reliable organization
–Roy Zúñiga, Carlos Martínez [] []

Banco Solidario S.A.: The recovery strategy, 2000–2004
–Karina Caballero, Mauricio Melgarejo, Enrique Ogliastri [] []

COMASA: Creating an industry
–Luis Noel Alfaro, Octavio J. Martinez [] []

Compañía Cervecera de Nicaragua case studies (A) and (B): Branding and adaptive management
–José Exprúa, Mateo Lesizza, Lucienne Rodríguez [] []

Case: Digital Governance Office
–David Zamora, Juan Carlos Barahona, Ileana Palaco [] []

FUNDES: Becoming a strategically mindful nonprofit
–Silke Bucher, Urs P. Jäger, Guillermo Cardoza [] []

Learning to become a high reliability organization in the food retail business
–Luciano Ciravegna, Esteban R. Brenes [] []

Financing renewable energy projects in emerging economies: The expansion of Pelletics
–Mauricio Jenkins, Ana María Majano, María José Gutiérrez [] []

Small farmer suppliers from local to global
–Francisco Leguizamon, Guillermo Selva, Manuel Santos [] []

TACA
–Pedro Raventós, Mauricio Melgarejo [] []

Executive rotation and corporate values: The case of Excel in Central America
–John C. Ickis [] [] Special Section on Prediction-oriented modeling in business research by means of PLS path-modeling

Prediction-oriented modeling in business research by means of PLS path modeling: Introduction to a JBR special section
–Gabriel Cepeda Carrión, Jörg Henseler, Christian M. Ringle, José Luis Roldán [] []

The elephant in the room: Predictive performance of PLS models
–Galit Shmueli, Soumya Ray, Juan Manuel Velasquez Estrada, Suneel Babu Chatla [] []

Assessing the predictive performance of structural equation model estimators
–Joerg Evermann, Mary Tate [] []

Segmentation of PLS path models by iterative reweighted regressions
–Rainer Schlittgen, Christian M. Ringle, Marko Sarstedt, Jan-Michael Becker [] []

Capturing heterogeneity and PLS-SEM prediction ability: Alliance governance and innovation
–Martin Ratzmann, Siegfried P. Gudergan, Ricarda Bouncken [] []

The PLS agent: Predictive modeling with PLS-SEM and agent-based simulation
–Sandra Schubring, Iris Lorscheid, Matthias Meyer, Christian M. Ringle [] []

Supplier satisfaction: Explanation and out-of-sample prediction
–Frederik G.S. Vos, Holger Schiele, Lisa Hüttinger [] []

An explanatory and predictive model for organizational agility
–Carmen M. Felipe, José L. Roldán, Antonio L. Leal-Rodríguez [] []

The role of organizational capabilities in achieving superior sustainability performance
–Carsten Gelhard, Stephan von Delft [] []

Prediction-oriented PLS path modeling in microfinance research
–Antonio Blanco-Oliver, Ana Irimia-Dieguez, Nuria Reguera-Alvarado [] []

From knowledge sharing to firm performance: A predictive model comparison
–Zhining Wang, Pratyush Nidhi Sharma, Jinwei Cao [] []

Introducing new products that affect consumer privacy: A mediation model
–Caroline Lancelot Miltgen, Jörg Henseler, Carsten Gelhard, Aleš Popovic [] []

IT infrastructure and competitive aggressiveness in explaining and predicting performance
–Aseel Ajamieh, Jose Benitez, Jessica Braojos, Carsten Gelhard [] []

Improving prediction with POS and PLS consistent estimations: An illustration
–Siham Mourad, Pierre Valette-Florence [] []

Testing the predictive power of PLS through cross-validation in banking
–Nuria Reguera-Alvarado, Antonio Blanco-Oliver, David Martín-Ruiz [] []

Customer equity and CLV in Spanish telecommunication services
–Jose Ramón Segarra-Moliner, Miguel Ángel Moliner-Tena [] []

Understanding Chinese tourists’ food consumption in the United States
–Kaiyang Wu, Carola Raab, Wen Chang, Anjala Krishen [] [Google Scholar]

Entrepreneurial orientation in hotel industry: Multi-group analysis of quality certification
–Felipe Hernández-Perlines [] []

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