TOC: Intl J Quality Service Sciences
Introduction
International Journal of Quality and Service Sciences, 8(2)
Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation
Gholamreza Tavakoli, Majid Feyz Arefi, Omid Heidari, and Masoumeh Mirjafari
How communicative leadership influences co-workers’ health – a quality management perspective
Ingela Bäckström, Pernilla Ingelsson, and Catrin Johansson
Lean Six Sigma in higher education institutions
M. Vijaya Sunder
Investigating patient loyalty
Medi Yarmen, Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya Judhi Astrini, and Tri Widianti
The missing link in systems thinking
Jostein Langstrand
A systematic review of quality of student experience in higher education
Adrian Heng Tsai Tan, Birgit Muskat, and Anita Zehrer
Building an organizational culture when delivering commercial experiences – the leaders’ perspective
Maria Eriksson and Pernilla Ingelsson
