TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 25(4)
Understanding the Customer Experiences from the Perspective of Guests and Hotel Managers: Empirical Findings from Luxury Hotels in Istanbul, Turkey
–Gurel Cetin & Andrew Walls [] []
Influence of the Work Relationship Between Frontline Employees and Their Immediate Supervisor on Customers’ Service Experience
–Peter Beomcheol Kim, Gabriel Gazzoli, Halin Qu & Chloe Shinae Kim [] []
An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry
–Faizan Ali, Muslim Amin & Cihan Cobanoglu [] []
Chinese Customers’ Evaluation of Travel Website Quality: A Decision-Tree Analysis
–Ping Sun, David A. Cárdenas & Rich Harrill [] []
Trip Characteristics and Dimensions of Internet Use for Transportation, Accommodation, and Activities Undertaken at Destination
–Germà Coenders, Berta Ferrer-Rosell & Esther Martínez-Garcia [] []
Rethinking The Role of Power and Trust in Tourism Planning
–Robin Nunkoo & Dogan Gursoy [] []
