TOC: J Service Res
Introduction
Journal of Service Research, 19(2)
Comparing Churn Prediction Techniques and Assessing Their Performance: A Contingent Perspective
–Ali Tamaddoni, Stanislav Stakhovych, and Michael Ewing [] []
Service Transition Strategies in Manufacturing: Implications for Firm Risk
–Brett W. Josephson, Jean L. Johnson, Babu John Mariadoss, and John Cullen [] []
Frontline Service Employee Compliance With Customer Special Requests
–Sharon E. Beatty, Jessica Ogilvie, William Magnus Northington, Mary P. Harrison, Betsy Bugg Holloway, and Sijun Wang [] []
Key Skills for Crafting Customer Solutions Within an Ecosystem: A Theories-in-Use Perspective
–Scott B. Friend and Avinash Malshe [] []
Service Recovery via Social Media: The Social Influence Effects of Virtual Presence
–Tobias Schaefers and Julia Schamari [] []
Trust Recovery Following a Double Deviation
–Kenny Basso and Cristiane Pizzutti [] []
The Impact of Power on Service Customers? Willingness to Post Online Reviews
–Laurie Wu, Anna S. Mattila, Chen-Ya Wang, and Lydia Hanks [] []
