TOC: Service Ind J
Introduction
Service Industries Journal, 36(3/4)
Innovation patterns and their effects on firm performance
–Hyun-Sun Ryu & Jae-Nam Lee [] []
The relationship among gratitude, hope, connections, and innovativeness
–Ali E. Akgün, Oya Erdil, Halit Keskin & Busra Muceldilli [] []
Error management culture: impact on cohesion, stress, and turnover intentions
–Priyanko Guchait, Aysin Pasamehmetoglu & Juan Madera [] []
Service value and switching barriers: a personal values perspective
–Pham Ngoc Thuy, Le Nguyen Hau & Felicitas Evangelista [] []
