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When are frugal consumers not frugal? The influence of personal networks
–Seung Hwan (Mark) Lee [] []

Towards the identification of customer experience touch point elements
–Alisha Stein, B. Ramaseshan [] []

The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
–Michael Sony, Nandakumar Mekoth [] []

The modernization of fresh food retailing in China: The role of consumers
–Masayoshi Maruyama, Lihui Wu, Lin Huang [] []

The effect of frontline employees’ personal self-disclosure on consumers’ encounter experience
–Pernille K. Andersson, Anders Gustafsson, Per Kristensson, Erik Wästlund [] []

Enhancing patients’ hospital satisfaction by taking advantage of interpersonal similarity
–Louisa Luther, Martin Benkenstein, Katja Rummelhagen [] [Google Scholar]

The interacting effect of virtual agents’ gender and dressing style on attractiveness and subsequent consumer online behavior
–Renaud Lunardo, Gregory Bressolles, François Durrieu [] []

Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business
–S. Murali, S. Pugazhendhi, C. Muralidharan [] []

Do channel members value the multiple-cooperation strategy?
–Ruiliang Yan, Zhi Pei, Chris Myers [] []

The value of food waste: An exploratory study on retailing
–Clara Cicatiello, Silvio Franco, Barbara Pancino, Emanuele Blasi [] []

Main-format dominance in consumers’ FMCG cross-format shopping patterns
–Andreas Klein, Gertrud Schmitz [] []

Why do some consumers shop in this pharmacy? A cross-check of vulnerable characteristics and store types
–Jie Meng, Roger Layton, Yimin Huang [] []

Financial advisory services meetings and their impact on saving behavior – A difference-in-difference analysis
–Cecilia Hermansson, Han-Suck Song [] []

An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter?
–Khaled M.S. Faqih [] []

Linking usage and shopping: How value experiences can distinguish consumers
–Gicquel Inès, Castéran Herbert [] []

Factors influencing generation Y’s purchase intentions of prototypical versus me-too brands
–Vanessa Quintal, Ian Phau, Daniel Sims, Isaac Cheah [] []

Modelling effects of consumer animosity: Consumers’ willingness to buy foreign and hybrid products
–Isaac Cheah, Ian Phau, Garick Kea, Yu An Huang [] [Google Scholar]

Constructive deviance as a driver for performance in retail
–Willem Mertens, Jan Recker, Tyge-F. Kummer, Thomas Kohlborn, Stijn Viaene [] []

The expected retail customer: Value co-creator, co-producer or disturbance?
–Markus Fellesson, Nicklas Salomonson [] []

Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions
–Michel Rod, Nicholas J. Ashill, Tanya Gibbs [] []

Retailer use of a professional social media network: Insights from franchising
–Manish Kacker, Rozenn Perrigot [] []

Leading national brands facing store brands competition: Is price competitiveness the only thing that matters?
–Daniele Fornari, Edoardo Fornari, Sebastiano Grandi, Mario Menegatti [] []

Do time constraint and emergency purchase situation exert same influence on shopping? A study under haptic touch influence
–Abhishek [] []

Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour
–Ana Javornik [] []

The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image
–Munyaradzi W. Nyadzayo, Saman Khajehzadeh [] []

Deriving age and gender from forenames for consumer analytics
–Guy Lansley, Paul Longley [] []

Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism
–Hélia Gonçalves Pereira, Maria de Fátima Salgueiro, Paulo Rita [] []

Self-expressiveness in shopping
–M. Joseph Sirgy, Dong-Jin Lee, Grace B. Yu, Eda Gurel-Atay, John Tidwell, Ahmet Ekici [] []

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