Customer Mistreatment
Introduction
Jackie Koopmann seeks studies with antecedents and outcomes of customer mistreatment
Dear all,
My colleagues and I are conducting a meta-analysis on the antecedents and outcomes of customer mistreatment (e.g., customer incivility, customer injustice, customer-related social stressors, or customer-related affective events) at the individual level, service event/encounter level, and within-person level. If you have any unpublished empirical studies on this topic, please contact me at jackie.koopmann@warrington.ufl.edu for further information.
Thank you in advance for your assistance.
Best regards,
Jackie
Jackie Koopmann
Ph.D. Candidate – Department of Management
Warrington College of Business Administration
University of Florida
