TOC: Service Bus
Introduction
Service Business, 10(1)
Measuring service experience: a utility-based heuristic model
Wei-Lun Chang & Ling-Yao Huang
Do online discounts and free gifts damage brand image of service? The moderating role of promotion-proneness
E. Crespo-Almendros & S. Del Barrio-García
Critical success factors in relationship management for services outsourcing
Joan Rhodes, Peter Lok, Wilson Loh & Vincent Cheng
Hospital career management systems and their effects on the psychological state and career attitudes of nurses
Sang-Man Kim, Ki-Hyun Um, Hyeon Young Kim & Yong-Hyun Kim
Influence of customer–firm relationships on customer participation in the service industry
Jinwoo Ahn & Taeseok Rho
From customer motivation to corporate performance. The role of strategic factors and distribution channels of financial service firms
J. Augusto Felício & Carlos Robalo Freire
Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
DonHee Lee, Kwan Soo Hong & Nam Young Kim
How online service recovery approaches bolster recovery performance? A multi-level perspective
Chia-Ying Li & Yu-Hui Fang
Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms
Hsiu-Yuan Wang
The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews
Mei-Yuan Jeng & Tsu-Ming Yeh
Revisiting media selection in the digital era: adoption and usage
Yunchu Huang, Chang-Gyu Yang, Heon Baek & Sang-Gun Lee
Erratum to: Revisiting media selection in the digital era: adoption and usage
Yunchu Huang, Chang-Gyu Yang, Heon Baek & Sang-Gun Lee
