TOC: Intl J Retail Dist Man
Introduction
International Journal of Retail & Distribution Management, 44(1)
Cognitive, affective and behavioural responses in mall experience: A qualitative approach
–Laura Lucia-Palacios, Raúl Pérez-López and Yolanda Polo-Redondo [] []
The role of salespeople in developing life insurance customer loyalty
–Tsu-Wei Yu and Lu-Ming Tseng [] []
Exploring logistics-related environmental sustainability in large retailers
–Maria Björklund, Helena Forslund and Maria Persdotter Isaksson [] []
Benefits and risks associated with time choice of innovating in retail settings
–Eleonora Pantano [] []
The effectiveness of power-dependence management in retailing
–Katsuyoshi Takashima and Changju Kim [] []
The cross-shopping behaviour: patterns of store format mobility in the apparel sector
–Beatrice Luceri and Sabrina Latusi [] []
Editorial
–Neil Towers []
