TOC: Intl J Quality Service Sciences
Introduction
International Journal of Quality and Service Sciences, 7(4)
Assessing sustainability of employee suggestion schemes: a framework
–Flevy Lasrado [] []
Managing self-service technology service quality to enhance e-satisfaction
–Sakun Boon-itt [] []
Reflective practice as a determinant of performance outcomes in services
–Minna Saunila and Juhani Ukko [] []
Retail store influence on sustainable consumption behaviour
–Matthias Lehner [] []
Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
–Rafikul Islam, Selim Ahmed and Dzuljastri Abdul Razak [] []
The role of frames in a co-creation process
–Filippa Säwe and Åsa Thelander [] []
Assessing the influence of social media on tourists’ motivations and image formation of a destination
–Isabel Llodra-Riera, María Pilar Martínez-Ruiz, Ana Isabel Jiménez-Zarco and Alicia Izquierdo-Yusta [] []
