TOC: Services Mar Quart
Introduction
Services Marketing Quarterly, 36(4)
The Role of Satisfaction in Alumni Perceptions and Supportive Behaviors
–Amber L. Stephenson & David B. Yerger [] []
Factors Influencing Information-Sharing Behaviors in Social Networking Sites
–Anupama Sukhu, Tingting (Christina) Zhang & Anil Bilgihan [] []
Are Moderators of the Customer Satisfaction–Repurchase Intention Relationship Contingent on the Service Category? An Exploratory Investigation
–Birgit Leisen Pollack [] []
Addressing Service Challenges to Improve Sales Training
–Earl D. Honeycutt Jr., Sharon K. Hodge & Ashraf M. Attia [] []
