TOC: Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 33(7)
Interactive effects of personal and organizational resources on frontline bank employees’ job outcomes: The mediating role of person-job fit
–Aditi Sarkar Sengupta, Ugur Yavas and Emin Babakus [] []
Service excellence in UK retail banking: customers’ perspectives of the important antecedents
–Harjit Singh Sekhon, Dima Al-Eisawi, Sanjit Kumar Roy and Adrian Pritchard [] []
Drivers of long-term savings behavior from the consumers’ perspective
–Matthias Ruefenacht, Tobias Schlager, Peter Maas and Pekka Puustinen [] []
A socio-technical perspective on social media adoption: a case from retail banking
–Mark Durkin, Gwyneth Mulholland and Aodheen McCartan [] []
How experiences with trading a company’s stock influence customer attitudes and purchasing behavior
–Arvid O. I. Hoffmann and Dana Ketteler [] []
Editorial
–Kent Eriksson and Hooman Estelami [] []
