TOC: J Service Res
Introduction
Journal of Service Research, 18(4)
A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries
–Timothy L. Keiningham, Carly M. Frennea, Lerzan Aksoy, Alexander Buoye, and Vikas Mittal [] []
Service Firm Performance Transparency: How, When, and Why Does It Pay Off?
–Yeyi Liu, Andreas B. Eisingerich, Seigyoung Auh, Omar Merlo, and Hae Eun Helen Chun [] []
Corporate Image: A Service Recovery Perspective
–Rania B. Mostafa, Cristiana R. Lages, Haseeb A. Shabbir, and Des Thwaites [] []
The Temporal Construal of Customer Satisfaction
–Gabriele Pizzi, Gian Luca Marzocchi, Chiara Orsingher, and Alessandra Zammit [] []
Deciding Whether to Offer ‘Early-Bird’ or ‘Night-Owl’ Specials in Restaurants: A Cross-Functional View
–Gary M. Thompson [] []
The Complex Role of Complexity: How Service Providers Can Mitigate Negative Effects of Perceived Service Complexity When Selling Professional Services
–Sven Mikolon, Anika Kolberg, Till Haumann, and Jan Wieseke [] []
