TOC: Cornell Hosp Quart
Introduction
Cornell Hospitality Quarterly, 56(4)
Editorial on Invited Article: Be Real, Go Deep
–Michael LaTour []
Invited Paper
Toward a New Marketing Science for Hospitality Managers
–Gerald Zaltman, Jerry Olson, and James Forr [] []
A Field Study of New Employee Training Programs: Industry Practices and Strategic Insights
–J. Bruce Tracey, Timothy R. Hinkin, Thao Li Bui Tran, Teresa Emigh, Michael Kingra, Jonathan Taylor, and David Thorek [] []
The Impact of Customer Sacrifice and Attachment Styles on Perceived Hospitality
–Srikanth Beldona and Hemant V. Kher [] []
Understanding Students? Intentions to Join the Hospitality Industry: The Role of Emotional Intelligence, Service Orientation, and Industry Satisfaction
–Kate Walsh, Song Chang, and Eliza Ching-Yick Tse [] []
Winners and Losers during the Great Recession: The Positive Impact of Marketing Expenditures
–Amrik Singh and Chekitan S. Dev [] []
The Importance of Ethical Leadership in Employees? Value Congruence and Turnover
–Guiyao Tang, Zhenyao Cai, Zhiqiang Liu, Hong Zhu, Xin Yang, and Ji Li [] []
When Customers Complain: The Value of Customer Orientation in Service Recovery
–Joanne Jung-Eun Yoo, Taegoo Terry Kim, and Gyehee Lee [] []
The Effect of Self-Brand Connection and Self-Construal on Brand Lovers? Word of Mouth (WOM)
–Eunjin Kwon and Anna S. Mattila [] []
