TOC: Service Sci
Introduction
Service Science, 7(3)
Editorial
Defining and Measuring Value
–Ralph D. Badinelli []
Value Paradoxes and the Time Value of Value
–Scott E. Sampson [] []
An Analytical Framework for Value Co-Production in Services
–Uday S. Karmarkar and Guillaume Roels [] []
Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Services Engagements
–Lysanne Lessard [] []
Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center
–Guido Dedene, Rick Warnar, Cecilia Mercado, Edward Peters, and Stijn Viaene [] []
Assessing Customer-Perceived Value in Industrial Service Systems
–Risto Rajala, Pekka Töytäri, and Tuomas Hervonen [] []
Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility
–Min Kyung Lee, Rohit Verma, and Aleda Roth [] []
