TOC: Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 33(6)
Value co-destruction between customers and frontline employees: A social system perspective
–Muhammad Kashif and Anna Zarkada [] []
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry: The moderating role of felt stress
–Omar S. Itani and Aniefre Eddie Inyang [] []
Modeling and analysis of bank customer satisfaction using neural networks approach
–Nooshin Zeinalizadeh, Amir Abbas Shojaie and Mohammad Shariatmadari [] []
A study of mobile banking usage in Iran
–Hossein Mohammadi [] []
Online banking adoption: A factor validation and satisfaction causation study in the context of Indian banking customers
–Pallab Sikdar, Amresh Kumar and Munish Makkad [] []
Effects of religiosity on consumer attitudes toward Islamic banking in Egypt
–Mariam Mourad Hussein ÂÜÀòÉç¹ÙÍø-Youssef, Wael Kortam, Ehab ÂÜÀòÉç¹ÙÍø-Aish and Noha El-Bassiouny [] []
Financial literacy and portfolio diversification: an observation from the Tunisian stock market
–Amari Mouna and Anis Jarboui [] []
Corporate social responsibility and service innovation on customer loyalty: An empirical investigation in wealth management services
–Ying-Pin Yeh [] []
Building company reputation and brand equity through CSR: the mediating role of trust
–Mobin Fatma, Zillur Rahman and Imran Khan [] []
How to evaluate multichannel communication packages: a case study on mortgage information
–M.L.C. Herijgers and Henk L.W. Pander Maat [] []
Editorial
–Kent Eriksson and Hooman Estelami []
