TOC: Service Bus
Introduction
Service Business, 9(3)
Seeking an innovation structure common to both manufacturing and services
–Rafael Cáceres & Joaquin Guzmán
Value network analysis for complex service systems: a case study on Taiwan’s mobile application services
–Juite Wang, Jung-Yu Lai & Li-Chun Hsiao
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
–Chongho Lee, Myungsook An & Yonghwi Noh
Spending more time with the customer: service-providers’ behavioral discretion and call-center operations
–Luria Gil, Gal Iddo & Yagil Dana
Organizational empowerment and service strategy in manufacturing
–Yuanqiong He, Hongyi Sun, Kin Keung Lai & Yun Chen
The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention
–Minseok Choi, Kyeongseok Han & Jeongil Choi
Market segmentation variables as moderators in the prediction of business tourist retention
–Magdalena Petronella Swart & Gerhard Roodt
Interpersonal service quality of the Chinese: determinants and behavioral drivers
–James O. Stanworth, Ryan Shuwei Hsu & Huo-Tsan Chang
Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model
–Ming-Tsang Lu, Gwo-Hshiung Tzeng, Hilary Cheng & Chih-Cheng Hsu
A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage
–Sang-Gun Lee, Chang-Gyu Yang, Sin-Bok Lee & Jae-Beom Lee
