TOC: Intl J Retail Dist Man
Introduction
International Journal of Retail & Distribution Management, 43(8)
Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
–Hyun-Joo Lee [] []
An investigation into independent small business owners’ perception of franchisee relationships
–Rozenn Perrigot , Dildar Hussain , and Josef Windsperger [] []
The effect of age, gender and education level on customer evaluations of retail furniture store atmospheric attributes
–Kemal Yildirim , Kubulay Cagatay , and Lutfi Mehmet Hidayetoglu [] []
An examination of the online service-profit chain
–Grégory Bressolles , Francois Durrieu , and Kenneth R Deans [] []
Consumer confusion in German food retailing: the moderating role of trust
–Inga Wobker , Tim Eberhardt , and Peter Kenning [] []
Realignment strategies in the US retail industry during a recessionary time: Dominant themes, trends, and propositions
–Manveer Mann , Sang-Eun Byun , and Yishuang Li [] []
Editorial
–Neil Towers [] []
