TOC: Service Ind J
Introduction
Service Industries Journal, 35(11/12)
Social media’s contribution to customer satisfaction with services
–Mary Beth Pinto [] [Google Scholar]
Extending customer relationship management into a social context
–Sarah Diffley & Patrick McCole [] []
The value of social presence in mobile communications
–Ji Hee Song & Candice R. Hollenbeck [] []
Customer e-complaining behaviours using social media
–M. S. Balaji, Subhash Jha & Marla B. Royne [] []
Marketing technology for adoption by small business
–Philip Alford & Stephen John Page [] []
Exploring interactive communication using social media
–Chrystal B. Zhang & Yi Hsin Lin [] []
