TOC: Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 33(3)
Spatial analysis of the distribution and determinants of bank branch presence in Ghana
–David Ansong, Gina Chowa and Bernice Korkor Adjabeng [] []
Selection of appropriate electronic banking channel alternative: Critical analysis using analytical hierarchy process
–Vaibhav Mishra and Vrijendra Singh [] []
Customers’ emotional reactions in the banking industry
–Veljko Marinkovic and Vladimir Obradovic [] []
Modelling roles of commitment on rapport and satisfaction
–Johra Kayeser Fatima, Mohammed Abdur Razzaque and Rita Di Mascio [] []
The impact of insurance coverage on consumer utilization of health services: An exploratory study
–Genevieve Elizabeth O’Connor [] []
The profile of unethical insurance customers: a European perspective
–Ali Dehghanpour and Zeinab Rezvani [] []
Serving the poor: captive market CSR and repurchase intention
–Saju Jose, Nilesh Khare and F. Robert Buchanan [] []
An evaluation of an integrated perspective of perceived service quality for retail banking services in India
–Sanjiv Mittal, Rajat Gera and Dharminder Kumar Batra [] []
Customer satisfaction and loyalty in the United Arab Emirates banking industry
–Hameedah Sayani [] []
Examining intellectual capital and competitive advantage relationship: Role of innovation and organizational learning
–Hardeep Chahal and Purnima Bakshi [] []