TOC: Services Mar Quart
Introduction
Services Marketing Quarterly, 36(2)
Silent Voices: Nonbehavioral Reactions to Service Failures
–Heejung Ro & Anna S. Mattila [] []
Does Internal Marketing Influence Employee Loyalty? Evidence From the Ghanaian Banking Industry
–Bedman Narteh & Raphael Odoom [] []
The Impact of Intercultural Communication Competence on Service Quality and Customer Satisfaction
–Ali Ihtiyar & Fauziah S. Ahmad [] []
A Note on Service Switching: Evidence From Cloud Storage Services
–Sigi Goode [] []
Relative Effects of Leadership and Technology on Bank Employees’ Job Outcomes
–Ugur Yavas, Subhash Jha & Emin Babakus [] []
