TOC: J Ops Man
Introduction
Journal of Operations Management, 35
Service triads: A research agenda for buyer–supplier–customer triads in business services
–Finn Wynstra, Martin Spring, Tobias Schoenherr [] []
Shareholder value implications of service failures in triads: The case of customer information security breaches
–Sachin B. Modi, Michael A. Wiles, Saurabh Mishra [] []
Outsourcing customer support: The role of provider customer focus
–Stefan Wuyts, Aric Rindfleisch, Alka Citrin [] []
An agency perspective on service triads: Linking operational and financial performance
–Jie J. Zhang, Benjamin Lawrence, Chris K. Anderson [] []