TOC: Service Sci
Introduction
Service Science, 7(1)
Editorial
Column—Smart Things as Service Providers: A Call for Convergence of Disciplines to Build a Research Agenda for the Service Systems of the Future
–Alexandra Medina-Borja
Paul P. Maglio, et al.
–Commentary
Employees’ National Culture and Service Quality: An Integrative Review
–H. Müge Yayla-Küllü, et al.
Decision Models for Workforce and Technology Planning in Services
–Gang Li, et al.
Quality-of-Service-Aware Service Selection: A Novel Approach Considering Potential Service Failures and Nondeterministic Service Values
–Bernd Heinrich, et al.
A Multiproduct Network Economic Model of Cybercrime in Financial Services
–Anna Nagurney