TOC: Intl J Quality Service Sciences
Introduction
International Journal of Quality and Service Sciences, 7(1)
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
–J Rama Krishna Naik, Byram Anand and Irfan Bashir [] []
A sustainable business model in services: an assessment and validation
–Nils M. Høgevold, Goran Svensson and Carmen Padin [] []
Agencies, it’s time to innovate!: Exploring the current understanding of the Swedish government’s call for innovation
–Klas Palm, Johan Lilja and Håkan Wiklund [] []
Customer aggression, felt anger and emotional deviance: the moderating role of job autonomy
–Ruhama Goussinsky [] []
Facilitating system-wide organizational change in health care
–Anna Westerlund, Rickard Garvare, Elisabet Höög and Monica Elisabeth Nyström [] []
Customer experience management and business performance
–Lars Grønholdt, Anne Martensen, Stig Jørgensen and Peter Jensen [] []
From service quality to experience – and back again?
–Jon Sundbo [] []
Excellence models in the public sector. Relationships between enablers and results
–Hendry Raharjo, Roberta Guglielmetti Mugion, Henrik Eriksson, Ida Gremyr, Laura Di Pietro and Maria F Renzi [] []