TOC: Service Ind J
Introduction
Service Industries Journal, 35(6)
Guest Editorial
Creativity and innovation in the service sector
–Marianna Sigala & Olivia Kyriakidou [] []
Exploring the role of front-line employees as innovators
–Marit Engen & Peter Magnusson [] []
Making bottom-up and top-down processes meet in public innovation
–Eveliina Saari, Mikko Lehtonen & Marja Toivonen [] []
Novelty-focussed document mapping to identify new service opportunities
–Changyong Lee & Hakyeon Lee [] []