TOC: Service Ind J
Introduction
Service Industries Journal, 35(5)
Re-examining encounter intensity’s conceptualisation, measurement and role
–Nabil Ghantous [] [Google Scholar]
Service encounters as bases for innovation
–Jon Sundbo, Donna Sundbo & Anders Henten [] []
Assessing ‘meta-services’: customer’s perceived value and behaviour
–Vikrant Janawade, Daisy Bertrand, Pierre-Yves Léo & Jean Philippe [] [Google Scholar]