TOC: Service Bus
Introduction
Service Business, 9(1)
Competition behavior in service frequency for U.S. airlines
–Kuangnen Cheng, Hui-Ping Chen & Jason Z.-H. Lee
Investing in customer loyalty: the moderating role of relational characteristics
–M. S. Balaji
Shaping innovation in European knowledge-intensive business services
–Christiane Hipp, Jorge Gallego & Luis Rubalcaba
The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
–María Mar del Alonso-Almeida, Llorenç Bagur-Femenías & Josep Llach
Innovation modes and strategies in knowledge intensive business services
–Anna-Leena Asikainen
Developing service innovation capability in the hotel industry
–Ta-Wei Tang, Michael Chih-Hung Wang & Ya-Yun Tang
A chance discovery-based approach for new product–service system (PSS) concepts
–Hyunseok Park & Janghyeok Yoon
Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model
–Kanghwa Choi, DonHee Lee & David L. Olson
Adopting e-finance: decomposing the technology acceptance model for investors
–Alireza Abroud, Yap Voon Choong, Saravanan Muthaiyah & David Yong Gun Fie