TOC: Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 33(1)
Consumer trust and distrust: retaining paper bills in online banking
–Joanne McNeish [] []
Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation
–Muahmmad Kashif, Sharifah Suzana Wan Shukran, Mohsin Abdul Rehman, Syamsulang Sarifuddin [] []
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
–Mohammad Ahmad Al-hawari [] []
Perception of bank employees’ towards working environment of selected Indian universal banks
–Gagandeep Kaur [] []
The impact of internal brand management on employee job satisfaction, brand commitment and intention to stay
–Rose Du Preez Michael Thomas Bendixen [] []
Editorial
–Kent Eriksson, Hooman Estelami []