TOC: J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 25(1)
From service quality to service theory and practice
–Chatura Ranaweera, Marianna Sigala [] []
Trend spotting and service innovation
–Tor W. Andreassen, Line Lervik-Olsen, Giulia Calabretta [] []
Dissatisfaction and violation: two distinct consequences of the wait experience
–Gordon Fullerton, Shirley Taylor [] []
Image, brand relationships and customer value: Exploring the moderating role of advertising spending- and labour-intensity in customer loyalty
–Laszlo Sajtos, Henning Kreis, Roderick Brodie [] []
Hello Kitty livery is just a glimpse of Hello Kitty experiential package: The effects of celebrity-themed aircraft on purchase intention
–Stephen W. Wang, Waros Ngamsiriudom [] []
Firm factors that influence internationalisation and subsequent financial performance of fashion retailers
–Michelle L. Childs, Byoungho Jin [] []