TOC: J Service Res
Introduction
Journal of Service Research, 18(1)
Journal of Service Research Special Issue on Service Design and Innovation: Developing New Forms of Value Cocreation Through Service
–Mary Jo Bitner, Lia Patrício, Raymond P. Fisk, and Anders Gustafsson []
From the Editor – Updates and Looking Forward
–Mary Jo Bitner []
Service Systems: A Broadened Framework and Research Agenda on Value Propositions, Engagement, and Service Experience
–Jennifer D. Chandler and Robert F. Lusch [] []
How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service
–Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray, and Katherine N. Lemon [] []
Motivating Customers to Adhere to Expert Advice in Professional Services: A Medical Service Context
–Kathleen Seiders, Andrea Godfrey Flynn, Leonard L. Berry, and Kelly L. Haws [] []
An Updated and Streamlined Technology Readiness Index: TRI 2.0
–A. Parasuraman and Charles L. Colby [] []
Improving Productivity in Design and Development of Information Technology (IT) Service Delivery Simulation Models
–Anton Beloglazov, Dipyaman Banerjee, Alan Hartman, and Rajkumar Buyya [] []
Service Brand Relationship Quality: Hot or Cold?
–Bettina Nyffenegger, Harley Krohmer, Wayne D. Hoyer, and Lucia Malaer [] []
How Much Compensation Should a Firm Offer for a Flawed Service? An Examination of the Nonlinear Effects of Compensation on Satisfaction
–Katja Gelbrich, Jana G?thke, and Yany Grégoire [] []