TOC: Service Industries J
Introduction
Service Industries Journal, 35(3)
Platform thinking for services: the case of human resources
–Erwin Hofman & Jeroen Meijerink [] []
Explicating customer orientation’s influence on frontline employee satisfaction
–Elten Briggs, Fernando Jaramillo & Fabrizio Noboa [] [Google Scholar]
Facility design consequences of different employees’ quality perceptions
–Herman Kok, Mark Mobach & Onno Omta [] []