TOC: Service Ind J
Introduction
Service Industries Journal, 35(1/2)
Editorial
–Eileen Bridges []
Investigating the formation of service supply chains
–Christoph Friedrich Breidbach, Hendrik Reefke & Lincoln C. Wood [] []
Does high supply chain integration enhance customer response speed?
–Ai-Hsuan Chiang, Wun-Hwa Chen & Soushan Wu [] []
Process management practices: organizational (dis-)similarities
–Doris Weitlaner & Markus Kohlbacher [] []
An integrated model of service experience design improvement
–Chiuhsiang Joe Lin & Lai-Yu Cheng [] []
E-service innovation: combining directed and practice-based approaches
–Maria Chiara Di Guardo & Francesca Cabiddu [] []
Co-production of service innovations through dynamic capability enhancement
–Ja-Shen Chen, Don Kerr, Seng-Su Tsang & Yu Chieh Sung [] []