TOC: Service Ind J
Introduction
Service Industries Journal, 34(16)
Recovering service failure through resource integration
–Yingzi Xu, Bård Tronvoll & Bo Edvardsson [] []
Customer orientation, engagement, and developing positive emotional labor
–Jay Jaewon Yoo & Todd J. Arnold [] []
Effects of local fiscal policy on firm profitability
–Sofie De Schoenmaker, Philippe Van Cauwenberge & Heidi Vander Bauwhede [] []
Image risks of servitization in collaborative service deliveries
–Sanna Nenonen, Olli Ahvenniemi & Miia Martinsuo [] []