TOC: Intl J Quality Service Sciences
Introduction
!International Journal of Quality and Service Sciences, 6(4)
A cross-cultural perspective on consumer perceptions of service failures’ severity: a pilot study
–Haithem Zourrig , Kamel Hedhli , Jean Charles Chebat [] []
Level of satisfaction among postgraduate health sciences students on the cafeteria facilities in Universiti Kebangsaan Malaysia, Kuala Lumpur Campus
–Jian Pei Kong , Sameeha Mohd Jamil [] []
Achieving customer loyalty through service excellence in internet industry
–Paramaporn Thaichon , Antonio Lobo , Ann Mitsis [] []
Enhancing service innovation in a business-to-business context: Four questions for SMEs transforming to service logic
–Maaria Nuutinen , Katri Ojasalo [] []
Expected service quality of utility stores in Pakistan: Qualitative investigation of older and younger generational cohorts
–Muhammad Kashif , Mohsin Abdul Rehman [] []
Determinants and effects of employee’s creative self-efficacy on innovative activities
–Terje Slåtten [] []
Differences of customer purchase behavior toward organic rice in Indonesia and Taiwan
–Massoud Moslehpour , Pham Van Kien , Ilham Danyfisla [] []
A comparison of customer perceived service quality in discount versus traditional grocery stores: An examination of service quality measurement scales in a Swedish context
–Johan Anselmsson , Ulf Johansson [] []
Work integrated learning for employee health in schools
–Stefan Lagrosen , Yvonne Lagrosen [] []
Designing appropriate contracts for achieving efficient winter road and railway maintenance with high performance quality: A survey of the state of practice in Sweden
–Adel Abdi , Hans Lind , Björn Birgisson [] []