TOC: Service Bus
Introduction
Service Business, 8(4)
Knowledge intensive business services and their impact on innovation in China
–Xing Shi, Yanrui Wu & Dingtao Zhao [] []
The impact of market orientation on patient loyalty: the mediation of relationship quality
–Jin-An Huang, Chi-Shiun Lai, Jer-San Hu & Rhay-Hung Weng [] []
Disability users’ evaluation of the web accessibility of SNS
–Sang M. Lee, Soon-Goo Hong, Dong-Han An & Hyun-Mi Lee [] []
Employee-owned and capitalist firms: is performance linked to ownership?
–Josefina Fernández-Guadaño [] []
The impact of external environmental on business process management and organizational performance
–Wai Peng Wong, Noor Hazlina Ahmad, Aizzat Mohd. Nasurdin & Marini Nurbanum Mohamad [] []
A consumer value analysis of mobile internet protocol television based on a means-end chain theory
–Hyunsoo Kang, Mincheol Kang, Sora Yoon & Dongju Kim [] []
Antecedents of intention to use CUSS system: moderating effects of self-efficacy
–Lily Shui-Lien Chen & Karen Iee-Fung Wu [] []
Internationalisation and innovation in the knowledge-intensive business services
–David Doloreux & Anika Laperrière [] []
Service failure, time pressure, and conscientiousness of service providers: the dual processing model perspective
–Ching-I Teng, Angela Shin-Yih Chen, Hao-Yuan Chang & Ching-Wen Fu [] []
Putting forth marketing competencies strength with collaborating partners in the hotel industry
–Edward C. S. Ku [] []