TOC: J Financial Services Mar
Introduction
Journal of Financial Services Marketing, 19(4)
Editorial
–Tina Harrison []
The interplay of external punishment and internal rewards: An exploratory study of insurance fraud
–Ali Dehghanpour Farashah and Hooman Estelami [] []
Customer satisfaction with socially responsible investing initiatives: The influence of perceived financial and non-financial quality
–Jonas Nilsson, Johan Jansson, Sofia Isberg and Anna-Carin Nordvall [] []
On the potential for Twitter to add value in retail bank relationships
–Lisa Murray, Mark Durkin, Steve Worthington and Victoria Clark [] []
Improving retirement adequacy through asset class prioritization
–Michael E Drew, Adam N Walk, Jason West and John Cameron [] []
Toward a comprehensive theoretical framework for Shariah governance in Islamic financial institutions
–Siti Normala Sheikh Obid and Babak Naysary [] []