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A consumer typology based on e-service quality and e-satisfaction
–Grégory Bressolles, François Durrieu, Sylvain Senecal [] []

Turning dissatisfied into satisfied customers: How referral reward programs affect the referrer?s attitude and loyalty toward the recommended service provider
–Madlen Kuester, Martin Benkenstein [] []

Conventionalists, Connectors, TechnoisseursandMobilarti: Differential profiles of mobile marketing segments based on phone features and postmodern characteristics of consumers
–A. Goneos-Malka, A. Strasheim, A.F. Grobler [] []

Review of emotions research in marketing, 2002–2013
–Sanjaya S. Gaur, Halimin Herjanto, Marian Makkar [] []

Psychological and economic considerations of rewards programs
–Dheeraj Sharma, Varsha Verma [] []

Enhancing competitive advantages: The contribution of mediator and moderator on stickiness in the LINE
–Wen-Yu Tsao [] []

Online loyalty and its interaction with switching barriers
–Dilip Mutum, Ezlika Mohd Ghazali, Bang Nguyen, David Arnott [] []

An empirical analysis of the factors raising the interest in new shopping destinations
–Toshiyuki Yamamoto, Cheng Li, Takayuki Morikawa [] []

Exploiting consumer–employee–retailer interactions in technology-enriched retail environments through a relational lens
–Eleonora Pantano, Piero Migliarese [] []

Profiling the flyer-prone consumer
–Juan Carlos Gázquez-Abad, Francisco J. Martínez-López, Vanesa Barrales-Molina [] []

Retailers? expansion mode choice in foreign markets: Antecedents for expansion mode choice in the light of internationalization theories
–Karine Picot-Coupey, Steve L. Burt, Gérard Cliquet [] []

The role of complementarity and partner brand price level in new product introduction strategy using bundle offers: A study on the quality perception of bundle components
–Kapil Khandeparkar [] []

Mobile marketing: A literature review on its value for consumers and retailers
–Roger Ström, Martin Vendel, John Bredican [] []

Influence of congruity in store-attribute dimensions and self-image on purchase intentions in online stores of multichannel retailers
–Vishag Badrinarayanan, Enrique P. Becerra, Sreedhar Madhavaram [] []

Influence of retailers’ commitment to sustainable development on store image, consumer loyalty and consumer boycotts: Proposal for a model using the theory of planned behavior
–Laure Lavorata [] []

Social interaction, convenience and customer satisfaction: The mediating effect of customer experience
–Mala Srivastava, Dimple Kaul [] []

Should retailers harmonize marketing variables across their distribution channels? An investigation of cross-channel effects in multi-channel retailing
–Sebastian van Baal [] []

The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns
–Paramaporn Thaichon, Antonio Lobo, Catherine Prentice, Thu Nguyen Quach [] []

How second-generation consumers choose where to shop: A cross-cultural semiotic analysis
–Virginie Silhouette-Dercourt, Christel de Lassus, Denis Darpy [] []

E-lifestyles of Indian online shoppers: A scale validation
–Shweta Pandey, Deepak Chawla [] []

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