TOC: Cornell Hosp Quart
Introduction
Cornell Hospitality Quarterly, 55(4)
Building Bridges and Embracing the Narrative Arc
–Michael LaTour [] []
Brand Revitalization
–Chekitan S. Dev and Kevin Lane Keller [] []
Focus on Customer Relationship Management Sticktion: Assessing Memory for the Customer Experience
–Kathryn A. LaTour and Lewis P. Carbone [] []
Drivers of Customer Relationships in Quick-Service Restaurants: The Role of Corporate Social Responsibility
–Krist R. Swimberghe and Barbara Ross Wooldridge [] []
The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales
–Inès Blal and Michael C. Sturman [] []
Attributing Corporate Responsibility for Sexual Harassment: The Supervisory Connection
–JeAnna L. Abbott, Teri J. Elkins, James S. Phillips, and Juan M. Madera [] []
The Importance of Supervisor Support for Effective Hotel Employees: An Empirical Investigation in Cameroon
–Osman M. Karatepe [] []
Front-line Service Employees? Job Satisfaction in the Hospitality Industry: The Influence of Job Demand Variability and the Moderating Roles of Job Content and Job Context Factors
–Flora F. T. Chiang, Thomas A. Birtch, and Zhenyao Cai [] []
An Investigation into the Relationship between Hospitality Employees’ Work-Family Conflicts and Their Leisure Intentions
–Xinyuan (Roy) Zhao, Hailin Qu, and Jingyan Liu [] [Google Scholar]
The Impact of Frontline Employees? Work?Family Conflict on Customer Satisfaction: The Mediating Role of Exhaustion and Emotional Displays
–Xinyuan (Roy) Zhao, Anna S. Mattila, and Nei Na Ngan [] []
Who’s in Charge Now? The Decision Autonomy of Hotel General Managers
–Demian Hodari and Michael C. Sturman [] [Google Scholar]