TOC: Managing Service Quality
Introduction
Managing Service Quality, 24(5)
Psychometric sifting to efficiently select the right service employees
–John E.G. Bateson Jochen Wirtz Eugene Burke Carly Vaughan [] []
Transaction convenience in the payment stage: the retailers’ perspective
–Heléne Lundberg Peter Öhman Ulrika Sjödin [] []
Developing life insurer-insurance intermediary relationships
–Tsu-Wei Yu Mei-Su Chen [] []
Emotional stability and switching barriers in the retail banking context
–Moh’d A. Al-hawari [] []
An integrated-process model of service quality, institutional brand and behavioural intentions: The case of a University
–Parves Sultan Ho Yin Wong [] []