TOC: Service Ind J
Introduction
Service Industries Journal, 34(12)
Quality and productivity: role conflict in the service context
–Gil Luria, Dana Yagil & Iddo Gal [] []
Discerning competitive strategy through an assessment of competitive methods
–Carlos F. Gomes, Mahmoud M. Yasin, João V. Lisboa & Michael H. Small [] []
Strategic planning using service roadmaps
–Chanwoo Cho & Sungjoo Lee [] []
Investigating the different approaches to importance–performance analysis
–Mengying Feng, John Mangan, Chee Wong, Maozeng Xu & Chandra Lalwani [] []