TOC: Managing Service Quality
Introduction
Managing Service Quality, 24(4)
Retaining customers after service failure recoveries: a contingency model
–Kai-Yu Wang, Li-Chun Hsu, Wen-Hai Chih [] []
A visual interactive method for service prototyping
–Dae Jung Bae, Choon Seong Leem [] []
The restorative potential of senior centers
–Mark S. Rosenbaum, Jillian C. Sweeney, Carolyn Massiah [] []
Mediating effects between World Games identification and licensed merchandise
–Lee-Joy Cheng, Chin-Chia Yeh, Seng-Lee Wong [] []
Trust transfer and the effect of service quality on trust in the healthcare industry
–Che-hui Lien, Jyh-Jeng Wu, Ying-Hueih Chen, Chang-Jhan Wang [] []