TOC: Cornell Hosp Quart
Introduction
Cornell Hospitality Quarterly, 55(3)
A Quarter-Century Focus on Improving Service Quality
–Rohit Verma [] []
Industry Perspectives
Using Behavioral Research to Design Better Customer Experiences
–Michael J. Dixon and Matthew C. Walsman [] []
Special Issue: Service Research from QUIS 13
Guests? Reactions to In-Room Sustainability Initiatives: An Experimental Look at Product Performance and Guest Satisfaction
–Alex M. Susskind [] []
Why Attend Tradeshows? A Comparison of Exhibitor and Attendee’s Preferences
–Hyunjeong ?Spring? Han and Rohit Verma [] [Google Scholar]
Eco-efficiency of Service Co-production: Connecting Eco-certifications and Resource Efficiency in U.S. Hotels
–Jie J. Zhang, Nitin Joglekar, Janelle Heineke, and Rohit Verma [] []
Inter-channel Effects in Multichannel Travel Services: Moderating Role of Social Presence and Need for Human Interaction
–Marjan Aslanzadeh and Byron William Keating [] []
The Implications of Worker Behavior for Staffing Decisions: Empirical Evidence and Best Practices
–Fangyun (Tom) Tan and Serguei Netessine [] []
Service Research in the Hospitality Literature: Insights from a Systematic Review
–Jay Kandampully, Byron William Keating, BeomCheol (Peter) Kim, Anna S. Mattila, and David Solnet [] []
Consumer Responses to Service Failure: The Influence of Acculturation
–Karin Weber, Cathy H.C. Hsu, and Beverley A. Sparks [] []
Concierge Medicine: Applying Rational Economics to Health Care Queuing
–Srinagesh Gavirneni and Vidyadhar Kulkarni [] []