TOC: J Service Res
Introduction
Journal of Service Research, 17(3)
The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective
–Elina Jaakkola and Matthew Alexander [] []
Behavioral Consequences of Customer-Initiated Channel Migration
–Sebastian Ackermann and Florian von Wangenheim [] []
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach
–Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton, Thorsten Gruber, and Mohamed Zaki [] []
Consumer Processing of Interior Service Environments: The Interplay Among Visual Complexity, Processing Fluency, and Attractiveness
–Ulrich R. Orth and Jochen Wirtz [] []
Internal Branding: Social Identity and Social Exchange Perspectives on Turning Employees into Brand Champions
–Birgit Löhndorf and Adamantios Diamantopoulos [] []
Group Emotional Contagion and Complaint Intentions in Group Service Failure: The Role of Group Size and Group Familiarity
–Jiangang Du, Xiucheng Fan, and Tianjun Feng [] []
The Role of Consumer Confidence in Creating Customer Loyalty
–Yi-Chun Ou, Lisette de Vries, Thorsten Wiesel, and Peter C. Verhoef [] []