TOC: J Service Man
Introduction
Journal of Service Management, 25(3)
Notes from the search for deep indicators in services
–James L. Heskett [] []
The cumulative effect of satisfaction with discrete transactions on share of wallet
–Timothy L. Keiningham, Lerzan Aksoy, Edward C. Malthouse, Bart Lariviere, Alexander Buoye [] []
Motivating millennials to engage in charitable causes through social media
–Michele Paulin, Ronald J. Ferguson, Nina Jost, Jean-Mathieu Fallu [] []
The voice-to-technology (V2T) encounter and the call centre servicescape: Navigation, spatiality and movement
–Benjamin P.W. Ellway [] []
Show you care: initiating co-creation in service recovery
–Yingzi Xu, Roger Marshall, Bo Edvardsson, Bård Tronvoll [] []
Effects of positive vs negative forces on the burnout-commitment-turnover relationship
–Ching-Fu Chen, Ting Yu [] []
Trust in the supervisor and authenticity in service roles
–Dana Yagil [] []