TOC: Service Ind J
Introduction
Service Industries Journal, 34(8)
Online service failure and propensity to suspend offline consumption
–Niall Piercy & Chris Archer-Brown [] []
Collaborating online: the roles of interactivity and personalization
–Lorena Blasco-Arcas, Blanca I. Hernandez-Ortega & Julio Jimenez-Martinez [] []
Customer orientation of frontline employees and organizational commitment
–Kemefasu Ifie [] []
Strategic business and network positioning for internationalisation
–Graham Winch [] []
Organizational culture as differentiator in international retailing
–Elke Angelika Pioch & Ulrike Gerhard [] []