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Information and its impact on consumers? reactions to restrictive return policies
–Kenneth D. Bahn, Eric Boyd [] []

Deviant behavior in retail, when sales associates “Go Bad”! Examining the relationship between the work–family interface, job stress, and salesperson deviance
–Krist Swimberghe, Robert Paul Jones, Mahmoud Darrat [] []

How consumers as aesthetic subjects co-create the aesthetic experience of the retail environment
–Krittinee Nuttavuthisit [] []

Interformat competition in the grocery retailing
–Maria Grazia Cardinali, Silvia Bellini [] []

The mediating influence of trust in the adoption of the mobile wallet
–Norman Shaw [] []

The role of social network websites in the consumer–brand relationship
–Hyejune Park, Youn-Kyung Kim [] []

Conceptualizing the brand in social media community: The five sources model
–Robert Davis, Inna Piven, Michael Breazeale [] []

Should new online stores invest in social presence elements? The effect of social presence on initial trust formation
–Andrzej Ogonowski, Andrew Montandon, Elsamari Botha, Mignon Reyneke [] []

Premium generic brand (PGB) choice vis-à-vis generic and national brands: A scenario comparison for self-use, family consumption and gift giving in a food versus non-food and cross-cultural context
–Chris Baumann, Hamin Hamin [] []

“Switching is easy”—Service firm communications to encourage customer switching
–Doreén Pick [] []

Feed them facts: Value perceptions and consumer use of sustainability-related product information
–Jan Niklas Meise, Thomas Rudolph, Peter Kenning, Diane M. Phillips [] []

Conveying conscientiousness: Exploring environmental images across servicescapes
–Hannele Kauppinen-Räisänen, Anne Rindell, Charlotta Åberg [] []

When the customer has left the store: An examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
–Magnus Söderlund, Hanna Berg, Joel Ringbo [] []

Intrinsic factors affecting impulsive buying behaviour—Evidence from India
–Anant Jyoti Badgaiyan, Anshul Verma [] []

Self-construals, symbolic and hedonic preferences, and actual purchase behavior
–Elena Millan, Jonathan Reynolds [] []

Factors affecting Indian shoppers? attitude and purchase intention: An empirical check
–Gopal Das [] []

An adaptive nonlinear approach for estimation of consumer satisfaction and loyalty in mobile phone sector of India
–T. Rahul, R. Majhi [] []

Influence of consumer attitude toward online brand community on revisit intention and brand trust
–Na Young Jung, Soohyun Kim, Soyoung Kim [] []

The influence of customer loyalty program design on the relationship between customer motives and value perception
–Henning Kreis, Alexander Mafael [] []

Multiple store patronage: The effects of store characteristics
–Masayoshi Maruyama, Lihui Wu [] []

The effects of mall renovation on shopping values, satisfaction and spending behaviour
–Jean-Charles Chebat, Richard Michon, Narjes Haj-Salem, Sandra Oliveira [] []

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