Defining and Measuring Value
Introduction
Special issue of Service Science, Edited by Ralph D. Badinelli; Deadline 1 Nov 2014
Call for Papers
Service Science Special Issue on
Defining and Measuring Value
Special Issue Editor
Ralph D. Badinelli, Virginia Tech
Submissions due: November 1, 2014
Expected publication: September 2015
Research Challenge: Although the idea that cocreation of value is a distinctive feature of service has gained widespread acceptance within the service science community, there is no widely accepted definition of value. Much of the time, researchers avoid the imprecision and ambiguity of the term by simply assuming that value exists, is evident to service actors, and guides decision making. However, ordinary experience suggests that value is transitory, stochastic, multidimensional, and understood imprecisely. These observations challenge the conventional, utility-theoretic approach of classical economics. As value is fundamental to service science, its precise definition and measurable specification must be considered an essential and foundational for service science research.
The Special Issue on Defining and Measuring Value invites theoretical and empirical contributions that explore the concept and measurement of value in service.
Submission: To submit a manuscript, see
.
For more information, contact Ralph Badinelli at ralphb@vt.edu.
Service Science, a fully refereed, online journal, aims for fast-track publication. Its target audience includes academics and practitioners from all areas of service research, education, and practice. Service Science publishes innovative and original papers on all topics related to service, with an emphasis on work that crosses traditional disciplinary boundaries to make sense of interactions that create value in complex service systems. It is the primary forum for presenting new theories and new empirical results in the emerging, interdisciplinary science of service, incorporating research, education, and practice. It documents empirical, modeling, and theoretical studies of complex service systems. Articles published in Service Science rely on approaches from a broad range of disciplines, including operations, engineering, marketing, design, and more, and often take a broad perspective by folding multiple methods and theories together and elaborating practical managerial implications.